Q

How do I find what I’m looking for?

A Finding what you’re looking for couldn’t be easier. There are multiple ways of finding the perfect swimwear which are detailed below. Read more…

Q

How do I know my item is in stock?

A Unlike many other websites, we will only say something is in stock if we actually have it in our warehouse so you can be confident when placing your order. Read more…

Q

What are gift voucher/promotional vouchers?

A Gift Vouchers are the perfect answer if you’re stuck for gift ideas for that tricky to buy for friend or loved one. Read more…

Q

What size should I buy?

A If you are unsure of which size to buy there is normally a size chart button on the product page to help you decide. If you’re still unsure please feel free to email or call us.
Q

How do I place my order?

A It is as simple as finding what you want to buy, adding it to your basket and then proceeding through our secure checkout. Read more…

Q

Why should I create an account?

A When checking out as a new customer you will be offered the chance of signing up as an account customer by simply entering a password. Here are some reasons why you should… Read more…

Q

Can I change my order?

A Technically no, you can’t change your order. However it’s no issue, we can cancel it and replace it for you before despatch. Read more…

Q

Is internet shopping safe?

A To ensure that your shopping experience with us is safe and secure we use a variety of latest technologies to safeguard your information and make our website 100% secure. Read more…

Q

What are the accepted forms of payment?

A We accept all main forms of card payment as well as PayPal. Read more…

Q

I have forgotten my password

A Forgotten your password? No problem. Reset it here…

Q

Do prices include VAT?

A By default, our websites display prices including VAT. If you have logged in and you have specified a delivery address that qualifies for VAT exemption (such as BFPO or outside EU) then prices will be displayed excluding VAT.
Q

Do you offer VAT free orders for BFPO / FCO addresses?

A We do offer VAT free shopping for customers in these locations. Just register with us with your country as BFPO and put the BFPO/FCO address in the postcode field. Once logged in to your account, prices will be displayed exempt of VAT.
Q

Do you offer warranty on goods inside the EU?

A As authorised dealers The Simply Group offers customers the finest warranty service available. Customers within the EU are able to have any product which they purchased from us, repaired locally to them by another authorized dealer since all products carry at least a one year’s manufacturers warranty. Alternatively any goods purchased from us can be returned to us for warranty work within the term of the manufacturers warranty.
Q

Do you offer warranty on goods outside the EU?

A For customers outside the EU, The Simply Group offer the same peace of mind as buying from a local store. Most responsible manufacturers with dealers in your home country will be happy to warrant any defective item locally to you to avoid any inconvenience. Should this not be the case, the item should be returned to us. Unfortunately however, we cannot refund any return carriage costs.